Value-added fixed-line business refers to the use of telecommunications and information services provided by public network infrastructure. At present, fixed-line value-added services are mainly provided to users through intelligent networks, voice platforms, and SMS platforms. Value-added services include: smart services, voice services, and fixed-line short messages. The service provision capability is mainly based on the capabilities of the existing network and the user terminal. It mainly provides flexible billing capabilities, the ability to control the call process, and the ability to provide information.
According to different functions that can be achieved, fixed-line value-added services are mainly divided into 800 hotline numbers, 400 hotline numbers and 95 call numbers.
The 800 hotline number service is also called the called centralized paid service or toll-free service. It is a service number that an enterprise provides to contact customers and promote its corporate image. When a user handles 800 services, the 800 number is assigned by the communications operator. When the caller When the user dials the 800 number, he can connect to the phone designated by the called user at the time of application, and the calling user is exempted from the communication fee, while the called user pays centrally. That is: the user who handles the "800" service is responsible for paying the telephone fee for entering the user's "800" number. Since the access number for this service is "800", it is simply referred to as "800". At the same time, the service is free for the calling user, so it is also called "free phone service".
The 400 call is a call-to-call allocation service, that is, the caller bears the local call access fee, and the callee bears all the incoming call answering charges. At present, it has been widely used in multi-industry pre-sale and after-sales service consulting. 400 telephones are divided into 4006 (China Unicom), 4007 (China Mobile's original Tietong), 4008 (China Telecom), 4001 (China Mobile's new number section), 4000 (China Unicom's new number section), 4009 (China Telecom's new number section) . The 400 phone is a nationwide virtual telephone switchboard designed for enterprises and institutions with unified numbers. All calls to the 400 switchboard number are transferred to a pre-set fixed line, mobile phone or call center dedicated line. The 400 telephone exchange is only responsible for handling incoming calls and cannot be dialed out. The call charge is shared between the enterprise and the users who make 400 calls, and the caller only pays the local city call charge. The 400 hotline embodies the enterprise's service awareness and is a symbol of credibility and strength.
The 95 phone refers to the phone number starting with 95. Enterprises that can provide 95 number applications must have a call center license. The call center number is divided into two types: national and local. The call center of the entire network is the number starting with 95. The number in the ground network call center is 96. The 95 phone number is a special number directly managed and approved by the Ministry of Industry and Information Technology, and is not a special number managed by the local telecommunications operator. Previously it was mainly a special number for special units such as banks and insurance. The 95 phone is the same as the 400 phone, and the call center can be used. The single function in the "Technology Collection" for merchants to achieve national or local unified number access, and realize IVR automatic voice service, intelligent traffic distribution, voice mail and public agent services, quickly build a 24-hour customer service center, and create a corporate service brand , Comprehensively enhance the service image. In addition to these functions of 400 and 800, it is more powerful than 800 and 400, and it is also the only national unified telephone that can be dialed out. The 95 national unified number is a scarce resource. The common number can be repeated in every region, and the national unified number has no area code and is unique in the country. It has no restrictions on the use of urban areas. Once the application is successful, the enterprise will be a lifetime number.